VIC BIA offers accreditation program
THE Boating Industry Association of Victoria (BIAV) has awarded Leon and Paul Savages Streaker Boats, as the first accredited dealer in their new BIA Accreditation Program.
BIAV awarded this honour to Streaker Boats at this years 50th Annual Melbourne Boat Show. The new accreditation program has been introduced to encourage people to buy boats from trusted Victorian dealers.
BIAV is putting the call out to all Victorian boat broker/dealers, to become apart of this initiative. This dealer is the first, in what will be a long line of accredited broker/dealers to become apart of this program. There are currently businesses in the process of receiving their official accreditation.
BIA GM Clyde Batty said: “BIA Accreditation now puts weight behind the dealer to espouse to the buying public the integrity, honesty, reliability, and reputation of an authorised dealer and the BIA in providing safe trading practices.”
The benefits of being a BIAV Accredited dealer means they will be the go to point for customers in the market, as the public know the dealership can be trusted and they have the backing of BIA and the program behind them. Accredited dealers will be recognised as leaders in the industry
All elements of BIAV’s strict accreditation process must be met, in order to achieve the title of being a BIA Victoria Accredited Dealer. The benefit of this for people is that they can have peace of mind when buying their boat, in knowing that they have the support not only of the dealer/broker, but of the nationally recognised body for the boating industry.
According to BIAV accreditation means to the dealer and the customer, safety, truth, sincerity, dependability, consistency and quality in service/after sales service and product.
The BIA Boat Dealer/Broker Accreditation program aims to raise industry standards through self-regulation, which will encourage more people into the boating market through increased consumer confidence.
Accredited dealers/brokers will be assessed on specific standards in all aspects of the customer retail experience, including business and sales process, customer satisfaction and consumer protection. They must also adhere to the BIA’s Code of Ethics.
latest issue
Sydney Boat Show
Boat trailers
AIMEX awards
National boating alliance
hot topic
reader comments
It is not only the procedures in the acredited business that will be critical, it is also the in house BIA(V) ability to handle complaints. I know years ago when Doug Joyner was with the BIA( NSW) he handled this work very well. If a business was a BIA(NSW) member the public could complain to the organistion, who took the matter seriously. No doubt still do. An element of control is needed with all self acredition and encouraging complaints to the BIA is the best was to for self regulating procedure to work.Consumer Affairs look to Industry Association to be the first point of contact with a complaint and this is fair enough Years ago a certain outboard motor failed with next to no hours. Persons who bought them in Oct and Nov to use over Xmas had to wait till the end of Feb the following year to get the warranty work done. Fixing this sort of thing is what a Industry Association has to do if the advertising has to be believed.
Bilge rat on 29-Jul-10 04:04 PM
JMB....the decision to introduce the Accreditation Scheme was made by Victorian Boat Dealers...I'm happy to answer any of your quieries, but I wont be going tit for tat with you on a readers comments page
Travis Brown BIA VIC on 28-Jul-10 12:21 PM
JMB...more than happy for you too give me a call to discuss the accreditation program and why it has been introduced..alternatively I can give you a call?? Cheers Trav
Travis Brown BIA VIc on 28-Jul-10 09:53 AM
Travis... Its not a matter of you having to convince one individual about the merits of your accreditation scheme. Your article quite clearly states "The new accreditation program has been introduced to encourage people to buy boats from trusted Victorian dealers." your words not mine. This therefore implies that if you are not accredited you are not trusted. Its also about full disclosure, why did you not mention that all the Victorian BIA members will be subsidising 50% of the $1000 fee for each member that gets accredited? What else have you left out? At the end of the day its just a grab for money as is your new scheme to have the public join the BIA. BIA stands for Boating Industry Association not Boating Public Association.
JMB on 28-Jul-10 08:54 AM
Does this mean that Victorian BIA members who are not "Accredited" are not trustsed. Also the BIA neglected to point out that there is a fee (about $1000) in order to be accredited and that 50% of this fee is being paid by the BIA members on belhalf of those being accredited. It now appears that simply being a BIA member and following the BIA's own code of ethics means nothing without accreditation. Why not just expand the code of ethics without the hefty fee?
JMB on 28-Jul-10 07:25 AM
tell a friend
Hi, we welcome your comments.
You may comment as many times as you like. We approve and edit comments at our discretion. Do not send us comments that are:
By commenting you agree to our Terms and Conditions and Privacy Policy. If you wish to alert us about a comment, contact us.
Thank you and happy commenting!
add a comment