Haines Hunter expands aftercare services
Victorian manufacturer set to launch bigger on-site service facility.
Australian fibreglass boat manufacturer Haines Hunter is expanding the aftercare operations at its manufacturing site in Derrimut, Victoria, with the addition of a new 3,000m2 facility, part of a $2 million investment.
Known as The Marine Centre, the new facility will be located behind the current manufacturing facility and is designed to handle the company's growth in aftercare business. It will not, however, be used to sell new boats.
“Firstly it’s important to understand that The Marine Centre will not be selling Haines Hunter boats direct to the public,” said managing director, John Haber. “Our current dealer network and traditional sales process will remain as it is.
“The Marine Centre is something very new that we have been planning for quite a while. We have seen a huge growth in our aftercare business over the past 12 months with customers appreciating having all the work done in one facility.
“It’s all about providing an outstanding marine service in the one location. The facility will also allow us to assist Haines Hunter dealers with pre-rigging engines and installation of electronics.”
According to Haber, The Marine Centre will offer expertise in every facet of boat insurance work, refurbishment and servicing, including fibreglass repairs and modifications, engine servicing, trailer sales and servicing, stainless work and accessories, canopies and covers, rewiring and electronic installations. There will be various brands of marine products available and in stock.
“As a boating enthusiast, I totally understand people's desire to customise or refurbish boats. I deal with these enquiries everyday," said Haber. "However, I’m often seeing inexperienced buyers spending too much money and time getting the work done and often it’s not up to standard with the structural integrity of the boat compromised.
“Our work is properly engineered and is guaranteed. What we will offer at The Marine Centre is a one-stop drop-off and pick-up scenario where the customer leaves with the boat of their dreams. There will be no need to travel to five different locations to have your boat ready to launch. There won’t be anything we can’t do.
“If you want to buy an old hull that’s covered in barnacles and have it completely refurbished with every bell and whistle, we can do that, or if you just want simple things like an engine service or a new transducer fitted, we can do that too.
“The Marine Centre will have the expertise and the facilities to do anything and everything in one location, and we’ll do it better. On top of this we will be selling used boats that will be refurbished and serviced by the experts at The Marine Centre.”
Haber added that the expansion will also provide more employment opportunities for skilled workers at Haines Hunter.
The Marine Centre is currently under construction and is due to open in the near future.