Gladstone gets global gold
Queensland marina lifts accreditation rating in latest assessment.
Gladstone Marina in Queensland has been awarded four Gold Anchors under the Global Gold Anchor accreditation scheme jointly run by the Marine Industries Association (MIA) and The Yacht Harbours Association (TYHA).
Operated by Gladstone Ports Corporation (GPC), the marina has 320 berths and mooring spaces for a mix of local and coastal touring clients. MIA director John Spragg CMP recently presented the Global Gold Anchor certificate and flag to the GPC CEO, Peter O’Sullivan.
“The marina and its surrounds are a great asset for the Gladstone community,” said Spragg. “The Gold Anchor assessor highlighted the very positive comments made by berth holders relating to the marina and its staff. The setting of the marina in a safe harbour and within extensive parklands is a credit to GPC.”
Peter O’Sullivan said: “GPC is committed to continually improving the facilities and services at Gladstone Marina to meet the needs to its users and our community.
“In 2014 we received a 3.5 Gold anchor rating, which made us the first marina in Queensland to receive such accreditation. Since then it has been a focus and commitment of our Gladstone Marina staff and Parks and Gardens teams to increase this rating, which we have now achieved.
“The Gladstone Marina provides a high level of customer service, clean facilities and pristine parklands. The Gold Anchor rating provides us with a benchmark to continually improve these. This increased rating can be attributed to the hard work of the GPC team which work at the marina and surrounds.”
The Global Gold Anchor accreditation scheme is a customer-focused program that rates marinas according to their level of services and facilities, including surveying a sample of the marina’s berth holders. There are now approximately 300 accredited marinas worldwide, and the ratings range from two to five with provision for 5 Platinum in exceptional circumstances.