GCCM gains five Gold Anchors
First commercial shipyard in Asia Pacific to be awarded five Gold Anchors.
Gold Coast City Marina & Shipyard (GCCM) at Coomera on the Gold Coast has achieved five Gold Anchor accreditation by the Marina Industries Association (MIA), the first commercial marina and shipyard in the Asia Pacific region to do so.
Last year, Abell Point Marina at Airlie Beach in Queensland became the first marina worldwide to be accredited under the Global Gold Anchor scheme, a joint venture of The Yacht Harbour Association (TYHA) and the MIA. Since then several other marinas around Australia and in Asia have also gained five gold Anchor status as a result of being re-audited.
Colin Bransgrove, MIA executive officer, said GCCM’s accreditation was based on a rigorous on-site audit as well as mystery shopping exercises and quantitative and qualitative customer research.
“Gold Coast City Marina impressed the independent assessor with its strong commitment to customer service, its management systems and its commitment to continual improvement of its facilities and services,” he said.
Trenton Gay, GCCM CEO, said the accreditation was thanks to a collaborative team effort across the entire facility.
“This award is testament to our continual improvements. It confirms our commitment to first-class service and reaffirms our focus on maintaining a truly world-class shipyard and marine team,” he said.
“The broader picture for Australia’s marine industry is that this is international recognition and a spotlight on Australia as the world’s next superyacht hotspot because we offer best-practice marine capabilities and facilities coupled with amazing tourism experiences.”
Already featuring a hardstand area of more than 50,000m2, Gay said proposals for future improvements and expansion at the site include the future development of GCCM Stage 2 on an adjacent 20 hectare site which will more than double the current capabilities on offer.
“Our GCCM facilities are second to none with the highest concentration of marine trades anywhere in Australia,” he said. “We continually strive to evolve and improve everything that we do and our latest plans for 2018 include a dedicated crew lounge, increased height refit bays, a specialised sandblasting facility and a multi-storey Marine Innovation Hub purposefully designed to grow, nurture and promote the future stars of the Australian marine industry.”